At Citystylez, operated by Nelectron Designs Private Limited, we aim to provide a smooth and convenient shopping experience.
In this policy:
- “We,” “our,” and “us” refer to Nelectron Designs Private Limited
- “You,” “your,” and “user” refer to customers placing orders on our platform
This policy explains the procedures and conditions for order cancellations.
Cancellation Before Dispatch
- Orders can be canceled within 24 hours of purchase or before shipment, whichever comes first
- To request a cancellation, contact our customer support team via email
- Once approved, a full refund will be issued to the original payment method within 5–7 business days
Orders Already Shipped
- Cancellation requests cannot be processed after the order has been dispatched
- After delivery, items may be returned as per our Return & Refund Policy
Order Modifications
- Changes to products or delivery addresses are not allowed once the order is placed
- If modifications are needed:
- Cancel the existing order, provided it qualifies for cancellation
- Place a new order with the updated details
Cancellation Support
For any assistance or questions regarding cancellations, please contact our support team at: Nelectrondesignspvt7@gmail.com
We are committed to making the cancellation process transparent, quick, and hassle-free.