At Citystylez, operated by Nelectron Designs Private Limited, we are dedicated to providing a smooth and reliable shopping experience.  

In this policy:  

• “We,” “our,” and “us” refer to Nelectron Designs Private Limited  
• “You,” “your,” and “user” refer to customers placing orders on our platform  

By making a purchase, you agree to follow the return and refund procedures outlined below.  

Return Eligibility  

To be eligible for a return:  

• Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging  
• All original tags, labels, and packaging must accompany the returned product  
• Products that have been worn, washed, or altered in any way are not eligible for return  
• Return requests must be submitted within 48 hours of delivery via our customer support team  
• Items not meeting these conditions will be rejected  

How to Initiate a Return  

• Submit Your Request: Email your return request with Order ID and reason to Nelectrondesignspvt7@gmail.com  
• Provide Proof: Attach clear photos for defective, damaged, or incorrect items to speed up processing  
• Follow Instructions: Once approved, detailed return steps will be provided  
• Note: Returns not meeting the above conditions may be declined at our discretion  

Refund Process & Timeline  

• Returned items are inspected to ensure they meet eligibility criteria  
• You will receive notification confirming approval or denial of the refund  
• Approved refunds are credited to the original payment method within 5–7 business days  
• A confirmation email will be sent once the refund is successfully processed  

Partial Refunds  

If a returned item  partially meets return criteria (e.g., minor damage or missing packaging), a  partial refund may be issued at our discretion.   

Returns for Damaged, Defective, or Incorrect Items  

• For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery  
• Attach clear photos or videos of the issue and email to Nelectrondesignspvt7@gmail.com for faster resolution  

Customer Support  

For any questions or assistance regarding returns and refunds, contact our support team at: Nelectrondesignspvt7@gmail.com  

We value your trust in Citystylez and are committed to ensuring a seamless and satisfying shopping experience.