At Citystylez, managed by Nelectron Designs Private Limited, we are dedicated to providing a transparent, fair, and reliable shopping experience.  

In this policy:  

• “We,” “our,” and “us” refer to Nelectron Designs Private Limited  
• “You,” “your,” and “user” refer to customers using our platform  

We aim to address grievances promptly, professionally, and in compliance with applicable laws.  

What Constitutes a Grievance  

A grievance includes any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Examples include:  

• Defective or quality-related products  
• Delayed, incorrect, or failed deliveries  
• Payment failures or transaction issues  
• Difficulties with returns, exchanges, or refunds  
• Concerns regarding customer support interactions  
• Requests for clarification on company policies  

Submitting a Grievance  

To raise a grievance, follow these steps:  

• Access Help Centre / Contact Page: Navigate to the “Help Centre” or “Contact Us” section on our website or app  
• Select Category: Choose the category that best describes your issue  
• Provide Details: Include your Order ID, a clear description of the problem, and attach any supporting documents or images  
• Review & Submit: Our support team will review your submission and respond appropriately  

Escalation to Grievance Officer  

If your grievance is not resolved or you are unsatisfied with the response:  

• Escalate the issue to our Grievance Officer  
• The escalation process adheres to the Information Technology Act, 2000 and other applicable regulations  
• The Grievance Officer ensures fair and thorough handling of escalated complaints  
• Contact: Reach the Grievance Officer at nelectrondesignspvt7@gmail.com  

Grievance Resolution Process  

• Acknowledgement: Receive confirmation of grievance receipt within 48 hours via email  
• Tracking ID: A unique reference number is assigned to monitor progress  
• Resolution Timeline: Grievances are generally resolved within 7 working days or as required by law  
• Regular Updates: You will receive periodic updates on the status via your registered contact details  

Closure of Grievance  

A grievance is considered resolved when:  

• A satisfactory resolution has been provided by the support team or Grievance Officer  
• No response is received from you within a reasonable time after the resolution is communicated  
• A final decision has been issued according to our policies and legal requirements  

Contact Information  

For questions, assistance, or to submit a grievance, please reach out to us at: nelectrondesignspvt7@gmail.com  

We are committed to resolving your concerns promptly, fairly, and transparently.